It can go without saying that the global pandemic has completely changed the way businesses operate in the last year. Not only have most companies have to navigate how to operate on a remote basis but have also had to learn how to be flexible in the midst of such uncertainty.
F.H. Cann & Associates Inc. was making waves in how companies operated even before the pandemic. A leading provider in customer care and call center services, F.H. Cann & Associates Inc.’s customer-centric business model has allowed them to thrive during COVID-19 and is preparing them for post-pandemic success.
Though businesses have been leaning into a more client-focused approach in recent years, FHC mastered it from the start. But that’s not all; this company works hard to be well-rounded and adaptable despite the difficulties brought on by the global pandemic.
And today, F.H. Cann & Associates Inc. is sharing how they are preparing for the post-pandemic.
They Have a Business Model Built Around their Customer
F.H. Cann & Associates Inc. prides themselves in always putting their customer first – and they should. From the start, F.H. Cann & Associates Inc. goal is meeting (and exceeding) customer needs.
They offer customized care solutions to their clients to meet their needs and routine analytics reporting to ensure things are running smoothly. Furthermore, F.H. Cann & Associates Inc. trains every employee thoroughly to ensure that no matter who the customer is or what their needs are, they will be helped.
This flexibility has been a key factor in F.H. Cann & Associates Inc.’s continual success, even during a Global Pandemic. In fact, they have been continuously hiring customer service representatives during the pandemic.
Be one of our call center customer service representatives and enjoy the benefits of working from home!
— FH Cann & Associates (@fhcann) November 6, 2020
A Solid Infrastructure
F.H. Cann & Associates Inc. prioritizes its technological infrastructure, and it has definitely paid off. Since the customer is always their first priority, F.H. Cann & Associates Inc. has gone great lengths to ensure all consumer data is protected. They also have an in-house Information Security Program that meets all the requirements of the Federal Information Security Management Act.
All of their networks are audited and intricately encrypted to ensure optimal safety.
They’re Highly Ranked
F.H. Cann and Associates’ reputation is nothing to joke about. Just like Patagonia, Microsoft, and Zappos, the company made their way onto Inc. magazine’s annual Inc. 5000 list. Because F.H. Cann & Associates Inc. has built its business model around being adaptable, they are able to maintain such high prestige even during a pandemic.
Since 1999, F.H. Cann and Associates has been providing clients with contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solution. They take a holistic approach to their clients, F.H. Cann and Associates is committed to delivering productive, professional, and secure services to both their accounts and employees.
The Daily Blaze called F.H. Cann and Associates “a leading provider of customer service, call center, and revenue recovery solutions, knows exactly how crucial customer-centricity is for success.”
Related Article: 10 Ways COVID-19 Has Changed the Contact Center for Good