This is certainly a tough time for so many businesses around the world and the idea of investing in anything may sound like something pretty risky. With this being said however, if you have survived the events of 2020 then now more than ever would be a smart time to speculate a little in order to come out of the other side stronger and to aim to recoup some of the losses which you may have made this year. A small business answering service may not sound like the thing which will take your business to the next level but you will be very surprised at just how great this kind of service could be for your business and for your customers.
Should you decide to invest, here is how an answering service can help your business do better.
If 2020 has proven anything to us it is that customer loyalty is more important than it has ever been. In order to gain this loyalty, and indeed to reward the loyalty, we have to ensure that we are offering the best possible customer service that we can. Great customer service both brings new clients and keeps our existing clients happy and that is exactly why this is so essential. Now when a caller phones the business, ensuring that they hear a professional voice at the other end of the line which can help them with any query that they have is going to be absolutely essential when it comes to delivering high quality customer service.
Focus on What They Should be Doing
One of the most important aspects of this type of service is that it allows your team to get back to the important stuff that they should be focusing on. The interruption of a 30 second phone call does not just make them lose 30 seconds of their time, they lose minutes in terms of their focus on what it is that they are doing. Most small businesses can’t afford to have a full time receptionist who is there to answer calls all day, which is why a service such as this one helps so much.
You will naturally want a return on your investment in this type of service and that is why you have to think about the potential money that you could lose if you weren’t to use such a service. Let’s say that you have 2 customers phoning at once, the customer which gets the engaged tone is likely to go elsewhere and you have just lost yourself a customer. The same thing could happen after closing, when nobody answers the phone. If however you have a service on board then they will be able to take the call, help the customer and ensure that they do try again tomorrow, or indeed in 20 minutes when the line will be free. This is about both making money through the professionalism which you show to your customers, as well as about saving money which would otherwise be lost.